Disabled toilets at The Wilson "unsuitable for wheelchair users"
Disabled toilets at The Wilson are flawed because council bosses didn’t listen to concerns raised by wheelchair users, it has been claimed.
Wheelchair users have been left in the unenviable position of needing help to visit the rest room in the newly re-opened art gallery and museum because the design of the door and lack of space makes it difficult to get in and out of the unit on their own.
That’s the view of Councillor Barbara Driver (C, Lansdown) who told the Echo concerns about access to the disabled toilets were brought up in meetings between disabled users and Cheltenham Borough Council before The Wilson’s £6 million revamp.
But the concerns were only given “lip service”, leading Mrs Driver to ask: “Why should someone in a wheelchair have to have someone to take them to the toilet in this day and age?”
Traditional Shave, Facial Treatment, Whisky and a Shoe Shine -...View details
Gents, enjoy a traditional shave, facial treatment, glass of whisky and a shoeshine for £31
Terms: Early and later appointments available upon request.
Contact: 01242 504887
Valid until: Tuesday, December 31 2013
She said: “We pointed this out months and months ago to the art gallery and museum and they have done a fantastic job setting up the toilets but people just cannot get in there on their own.
“If people have someone to help them they can probably just about do it, depending on the size of the wheelchair.
“They need a push button on the door so that somebody in a wheel chair could push the button to get in and out.
“How do you sit in a wheelchair and pull a door towards you with the wall behind you?
“They have said they have taken my point on board but if they had listened to the people who attended the meetings held as part of the refurbishment this would not have happened.
“They just played lip service but that’s no damn good. Listen to these people.”
However, a Cheltenham Borough Council spokeswoman said the facilities at The Wilson are fully compliant with the relevant law and regulations in this area.
The spokeswoman said: “The Wilson has full statutory consent and complies with all accessibility regulations and standards that public buildings are subject to by law.
“Providing a building that was fully accessible to all visitors was a particular priority when considering the design of The Wilson as we want the building to be used as a hub by all sectors of the community.
“Project managers and architects consulted with a local disabled access group and actively considered the issues that were raised.
“We welcome feedback of visitors' experiences of the new building and would encourage anyone with comments to pass them on to a member of staff who will be happy to help."