Gloucester actor compares Severn Trent Water's service to 'bad film script'
CANCER stricken pensioner Greg Ford has said Severn Trent Water's service is "abysmal".
The 70 year old said the company failed to find its own pipes after being called in to help turn the supply off at his Pancake Lane home.
He was due to have his bathroom refurbished by Severn Vale Housing when it was discovered the stopcock inside his house was jammed and the water could not be turned off.
Severn Trent was called in to turn it off externally but Mr Ford said they could not find where to do this despite digging a huge hole in his back garden.
"They couldn't find the external stop cock or mains pipe and had no drawings or plans at all."
The former groundworker the company should have plans of the pipes and added: "What if in the future a pipe bursts how will they sort it out?"
Severn Vale eventually agreed to fit a new stop cock inside his house to solve the problem.
But Mr Ford said the workers who did it disappeared afterwards leaving his back door wide open.
The actor, who has worked as an extra on films including Gladiator and Alexander, said: "It's like a script from a bad movie, just disaster after disaster.
"I've just had an operation to remove cancer from my vocal chords and have previously had two heart attacks and could do without this stress."
A spokeswoman for Severn Trent said it does have plans of its pipes but not of stop tap locations, which often become 'built over and lost'.
She said they agreed to replace the internal stop cock as a 'goodwill gesture' and had tried to be as 'helpful as possible'.
She said workers left the door open as it was like that when they arrived and they could not find Mr Ford before they left.
"Our local manager went to visit the customer on Monday and apologised for any confusion."