Gloucester pensioner 'let down' by Argos Direct
CHRISTMAS has been cancelled for pensioner Gordon Meek.
The Barnwood resident will spend a miserable day alone after being 'let down' by Argos Direct.
He has been wrangling with the company for almost two weeks to try and get his cooker replaced.
The 66-year-old has been told the appliance will finally be delivered today but said it will be 'too little too late'.
His son, daughter-in-law and five grandchildren were due to come round for a festive feast.
But they have had to make alternative plans for December 25 as Gordon cannot guarantee the cooker will be ready to cook them dinner.
"This has certainly screwed up Christmas for me without a shadow of a doubt, " Gordon said. "They don't want to sit around eating cold nuts and biscuits and I don't blame them."
He has been without a cooker for eight weeks after his old one broke.
A replacement costing £288.94 was ordered from Argos Direct and delivered by Indesit on December 11.
But Gordon quickly discovered it was a faulty and it was taken away again.
He was fuming when the companies then told him a replacement would not be with him until December 27.
And they could not refund him before then either so he could not go and purchase a cooker elsewhere.
"It's a diabolical state of affairs," he said.
"I'm diabetic and have a heart condition so need to eat a special diet and a cooker is the most important piece of equipment in my house."
After more than 30 phone calls Argos told him a new cooker will be delivered today.
But Gordon said it will come too late to save his Christmas Day and described it as a 'terrible advert' for the companies.
A spokesman for Argos said: "We have spoken with Mr Meek this morning to apologise and have arranged for a new oven to be sent.
"Argos will reimburse any costs incurred."