Hospital complaint unanswered amidst new neglect claims
MONTHS after a family submitted an official complaint criticising care at Gloucestershire Royal Hospital, questions remain over why doctors took hours to treat an elderly stroke patient.
In April, Michael Garland suffered a stroke, but was left for five hours on a trolley at GRH, waiting to be seen.
The 79-year-old from Stroud spent 10 days at GRH recovering, but developed a chest infection, which he says wasn't treated, and was moved on to Stroud General Hospital.
It was 24 hours before he was seen by a doctor there.
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Less than six months on, the same patient is once again the subject of complaints over standards of care.
Michael's son Sean said he has had no response from the GRH official complaints department.
"All we want is an apology, but I've had nothing," he said.
"We still do not know why it took so long for dad to see a doctor in the first place.
"I've sent three letters, two emails and made umpteen phone calls and not had a single response. Dad is now back in hospital."
During his latest two-week stay, Michael fell out of bed, leaving him disorientated and badly shaken.
Sean claims bed rails were left down, and the family were not notified of the fall until 14 hours later.
A second investigation is now under way to find out what happened.
"I've been told the night sister on duty had called me and had spoken to me. That didn't happen," he said.
A spokesman for the Gloucestershire Hospitals NHS Foundation Trust said: "This is a complex case and we are committed to working with Mr Garland and his family to resolve their concerns and to provide the support they need, to look into their concerns and to provide access to notes."
Gloucestershire Care Services NHS Trust Director of Adult Services Susan Field said: "We are sorry to hear Mr Garland's comments and would like to again assure Mr Garland that we do investigate fully any complaints we receive."
The trust sees more than 800,000 patients each year and received just 700 formal complaints in 2011/12.