Hospital inspectors impressed with Gloucestershire Royal Hospital
PATIENTS have told inspectors Gloucestershire Royal Hospital was "like a family" – but it's not a picture all would agree with.
Care Quality Commission (CQC) inspectors' unannounced inspection found that under-fire Gloucestershire Hospitals NHS Foundation Trust is meeting essential standards of quality and safety.
It comes after bosses were accused of overreacting to a clinician's claims that nurses were "too busy" to feed a recovering stroke patient.
However, inspectors who observed lunchtime on two general and old-age medicine wards, speaking to patients, relatives and staff, found "patients being treated with dignity and respect".
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"Staff addressed patients by the name of their choice and we observed staff joking and laughing with patients in a friendly and respectful manner," said the report published yesterday. "Patients we spoke with told us staff treated them well."
Graham Vaughan of Abbeydale, whose wife Margaret, 76, died at GRH in November 2010, disagrees with the report.
At the inquest into her death, the deputy coroner told the trust to address families' concerns over answering patients' bells.
"Nobody looked after her properly," said Mr Vaughan.
The trust said at the time it was disappointed Mrs Vaughan's family was not happy with her care.
However, the CQC report said: "Every patient we spoke with gave positive feedback about staff and how they were treated and cared for."