Hospital inspectors impressed with Gloucestershire Royal Hospital
PATIENTS have told inspectors Gloucestershire Royal Hospital was "like a family" – but it's not a picture all would agree with.
Care Quality Commission (CQC) inspectors' unannounced inspection found that under-fire Gloucestershire Hospitals NHS Foundation Trust is meeting essential standards of quality and safety.
It comes after bosses were accused of overreacting to a clinician's claims that nurses were "too busy" to feed a recovering stroke patient.
However, inspectors who observed lunchtime on two general and old-age medicine wards, speaking to patients, relatives and staff, found "patients being treated with dignity and respect".
Business Cards From Only £10.95 Delivered www.myprint-247.co.uk
View detailsOur heavyweight cards have FREE UV silk coating, FREE next day delivery & VAT included. Choose from 1000's of pre-designed templates or upload your own artwork. Orders dispatched within 24hrs.
Terms: Visit our site for more products: Business Cards, Compliment Slips, Letterheads, Leaflets, Postcards, Posters & much more. All items are free next day delivery. www.myprint-247.co.uk
Contact: 01858 468192
Valid until: Friday, May 31 2013
"Staff addressed patients by the name of their choice and we observed staff joking and laughing with patients in a friendly and respectful manner," said the report published yesterday. "Patients we spoke with told us staff treated them well."
Graham Vaughan of Abbeydale, whose wife Margaret, 76, died at GRH in November 2010, disagrees with the report.
At the inquest into her death, the deputy coroner told the trust to address families' concerns over answering patients' bells.
"Nobody looked after her properly," said Mr Vaughan.
The trust said at the time it was disappointed Mrs Vaughan's family was not happy with her care.
However, the CQC report said: "Every patient we spoke with gave positive feedback about staff and how they were treated and cared for."
Comments
by Misfit901
Thursday, March 14 2013, 10:21AM
“These inspectors should pretend to be visitors sometime so they can see what really happens normally, it would not surprise me if the ward manager buzzed other wards for a staff loan because frequently I overheard the charge nurse or ward clerk bemonaing the lack of numbers when people called in sick and bank staff were not always available. Quite often there would be only two staff nurses, one a bank nurse, and two HCAs on wards with a full complement of four bays and four side rooms occupied with quite dependent people.
Several times during visitng hours I observed HACs and nurses coming into a bay investigating buzzers only to press the cancel button and tell the patient someone would be along in a minute but they were all busy jsut then. Well, how does soemone come along in a minute if there is no buzzer active because nobody passed the needs on to other staff. One frail lady needed help moving regularly to relieve static pain after a hip rpeair but at leasst twice every visiting time her buzzer was cancelled and she was left, often for teh whole of visiting time, squirming in pain.
Quite often it was difficult to even locate any staff and if one appeared at the desk they were so compartmentalised that they rigidly stuck to only 'their' bay telling me we must wait until the nurse/HCA for our bay was back off break and that was from a nurse who then simply stood behind the desk munching a biscuit.
As for feeding people it only happened for those who were 'easy' in being keen to eat but jsut needed alittle help; those needing coaxing to take food or drink got very few minutes before the staff told the patient the food was on the table if they changed their mind.
Some staff were great and one ward was generally fine so no wards named but these observations cover three recent wards excluding thegood one and different bays in each ward.”