Mum demands apology after Stagecoach bus pulls off with her son on board at Gloucester bus station
MUM Christina Potter is demanding a formal apology after a bus driver pulled away with her autistic three-year-old son on board.
She claims she had to wave down the Number 98 after it started to move off, fearing it would leave with Lincoln-Jay on the bus.
The toddler was unable to alert the driver that his mum was not on board. However, the busman stopped when Christina ran after him.
Yesterday, a spokesman for Stagecoach warned customers travelling with young children to be extra careful about staying with them at all times.
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The mum and son take two buses to reach The Milestone School in Longlevens from her Hempsted home.
Mrs Potter said she arrived on time at Gloucester Bus Station on Monday and waited for the 8.33am Number 98 to arrive.
"It was belting down with rain so I took my son out of his pushchair and put him on the bus while I flattened it," she said. "I went back under the shelter, in front of the bus, to collapse the pushchair."
But the driver reversed out of the bay, she said.
"I started waving and I ran with the pushchair and my bags and waved him down.
"He said 'I'm running late' and I said "I don't care how late you are running, you have my son on the bus'.
"He had arrived late anyway. He said he did not see Lincoln-Jay get on. I said 'What did you think I was doing?' I was fuming."
Mrs Potter claims there was no apology at the time.
She has since complained to Stagecoach.
A Stagecoach spokesman said: "We have concluded our investigation into this matter and believe the allegations are very unfair to the driver involved.
"The customer in question did not inform the driver that she had placed her son on board the bus ahead of her while she folded the buggy several feet away from the vehicle.
"As the driver was dealing with several other passengers who were boarding at the same time, he could not have reasonably been expected to have seen the child board the vehicle.
"As a result, the driver began to set off but reversed only a few feet before being alerted to the fact that the child was on board.
"He immediately stopped the vehicle and apologised to the customer several times for the mix-up.
"We are sorry if the customer suffered any upset as a result of this. However, we would like to remind customers travelling with young children of the importance of remaining with the child at all times to ensure their safety."