Gloucester mum upset after benefits office "berate" her for job loss
OUTRAGED mum Sarah Churchill has won an apology after a Gloucester City Council worker ranted at her because she needed to claim benefits following redundancy.
The 28-year-old former accountant, who has raised more than £1million for the charity Breast Cancer Care, lost her job in July and phoned the council to enquire about support until she could get back into work.
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Sarah Churchill
But the Kingsway mum was confronted with a worker in the revenue and benefits office who she claims "berated" her because of her situation.
Miss Churchill, of Northwood Drive, said: "I couldn't believe what I was hearing, I was flabbergasted.
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"I had just lost my job. I am a single parent looking after my two-year-old son Noah and I need to keep a roof over our heads so I merely made a call to ask about the policies surrounding benefits.
"I started chatting to the woman and then she just turned on me and kept referring to me as 'people like you'. When I challenged her she berated me and said that I know nothing. The tone of her voice was horrible.
"She told me I shouldn't have put myself in this position. She obviously got out of the wrong side of bed that day."
Miss Churchill added: "She carried on talking over me, and when I asked to speak to her manager, she slammed down the phone. I rang back and spoke to her manager who dealt with what was a very simple enquiry quickly.
"I was really shocked that they can judge you like that and speak to you so horribly. She doesn't know me or my circumstances."
Pauline Winters, revenues and benefits service delivery manager, wrote to Miss Churchill and said: "I would like to apologise for any distress this matter has caused you. I have spoken to the member of staff in order to prevent this occurring in the future. Please be assured we aim to provide a high level of customer service and I am sorry that we did not achieve this in your case."




Comments
by MrGarnet
Monday, October 22 2012, 6:11PM
“by lewipaulMonday, October 22 2012, 5:45PM
"If its sympathy shes after then shes got it in bucketloads."
I think what she is expecting is to get support after paying in!”
by lewipaul
Monday, October 22 2012, 5:45PM
“If its sympathy shes after then shes got it in bucketloads.”
by whiteangeluk
Monday, October 22 2012, 3:03PM
“Just hope that ABC1234 and TimMessanger never need help from one of the many departments that are in place to help, when its needed. Everyone is entitled to courtesy, no matter what side of the bed they got up from, yes will all have bad days but i was taught many years ago we should treat others how we like to be treated, also if you have nothing nice to say it's better to say nothing.
So I guess I will now bring this comment to a end.”
by intheForest
Monday, October 22 2012, 9:41AM
“Is it just me or does the picture look like the "Mona Lisa" :-)”
by Dr_Hfrrrrr
Monday, October 22 2012, 8:58AM
“What is the point of this story? Someone was rude to someone so someone complained and got an apology. Why run bleating to the media about it? That she is a single parent charity fundraiser is of no relevance. Although, we should think ourselves lucky that she hasn't recently had a cat run over as well as that is usually the holy grail of TiG hyperbole. If that were the case we would have had the TiG full monty - sad face and arms folded photo with glum looking child in the foreground.
Here's a thought...maybe the woman at the benefits office was pig sick of being sworn at, abused and lied to by lowlife and scroungers that day and took her bad mood out on this lady. Totally the wrong thing to do and this sainted lady received an apology. Job done. But running to TiG about it..? Why??
Now...move along people, there's nothing to see here.”
by MentalBeaver
Monday, October 22 2012, 7:47AM
“Perhaps the benefits office should sack the rude person and give Sarah her job instead. Sarah gets a job and the rude person gets a very valuable lesson.”
by 16Terri
Monday, October 22 2012, 5:34AM
“Good luck, Sarah! We all need help or support at some stage during our lives and don't forget those who help, or hinder, us. Regardless of what that individual privately feels (I think she is obviously an inadequate individual who has little self-esteem and seeks it through putting herself in a 'superior' position to others), she has NO right to talk to the people she serves in that way. I think, Sarah, you are not going to be out of work long!”
by SandraPee
Sunday, October 21 2012, 11:05AM
“ABC1234. What a thoroughly despicable person you must be ! What a selfish attitude ! Lots of people are losing their jobs, or are becoming long term sick through no fault of their own. All need a helping hand to come to terms with their current situation . Will you still have this false attitude towards yourself or one of your immediate family if you/they fall upon bad times ? Very few ''liveable'' wage jobs are about .
It does take a long time to access benefits , and the whole system seems under enormous pressure to cope with the current situation . People ARE being left for weeks , often months , without any money , and are having to rely on family and friends to help out .
You should be ashamed of yourself .”
by zalapompadoo
Saturday, October 20 2012, 7:17PM
“eyeopner seems we are haveing to listen to the silly boy again seems he has a freind in abc1234
the only 1 he is likey to have, i feel these 2 sad lonely people dont have what we have a life or respect for others and have to have make silly comments to get noticed. anyway back to sarah churchill who i hope gets a change of luck she deserves it .”
by tommadeit
Saturday, October 20 2012, 7:08PM
“I had the same reply that Ms. Winters gave from Ocado when my groceries were late but they gave me a £10 voucher so at least they cared a bit.”