NHS management all cost, no quality
OVER the past four years I have spent several periods in Gloucester Royal Hospital and would like to say that the frontline staff are great but the way it is managed is poor – it is all cost, not quality.
Patients that are not able or willing to feed themselves could starve as no one is designated to see if the food that is put in front of them is actually eaten and the nurses often have to go to meetings when the food is served. This is fact as I have seen this happen when I had a stroke and had to tell the doctor doing the morning round that the chap in the next bed to me had not eaten a thing since I had got there (five days).
Staff levels are so low on nights that patients often wet the beds before a nurse comes to answer the bell.
One night there was an emergency and the ward I was in had no cover for four hours.
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The person that said that management often go round the wards must have been thinking of some where else because in the times I was in, I never saw one and even when there was a disturbing patient on one ward, they sent a security man to take him for a smoke. No manager bothered to see if that did the trick or not.
There are so many bank nurses that mistakes are common with medication being offered to the wrong patients and meals given to someone else because the person it was intended for had gone home.
This is a management- induced risk of low staff levels and poor systems.
A nurse needs time to nurse but in the GRH they are always running off to the next emergency or meeting so it is no wonder they look tired and harassed.
If you are always on the run you will get tired and your morale will suffer.
To finish, I would like to say that all the doctors and nurses that treated me were the best and would always do their utmost to help you. However, they can't get you a bed pan if they have ran off to man the crash trolley three floors up and ringing the office in the night just gets you the answer machine.
R Cameron
Comments
by Bonkim2003
Friday, February 08 2013, 8:13AM
“My experience with Gloucestershire hospitals have been on the whole positive. I have been hospitalised two or three times over the decades and have been attending clinics for eye and other deficiencies.
A recent visit to the Dilke in connection with an eye injury of the wife was dealt with promptly, and sensitively by the minor accident unit there and referred to the Cheltenham eye unit where the matter was dealt with speedily and efficiently on the same day.
Whilst there may be lapses - as in the rest of the population, there are those less enthusiasm for their work; if there is cause for complaint those affected should take this up immediately, and in a polite manner and I bet that will go a long way in resolving such issues. The world is not perfect.”