New lifts installed at Gloucester railway station... but they don't work
SWANKY new lifts at Gloucester railway station don't work and rail users are annoyed about it.
The lifts were installed at the footbridge last year to allow passengers to cross to platform four without taking the steps.
But they have never been made operational.
Retired Chris Britton, from Longlevens, who uses the trains regularly to visit his mother in Cheltenham, said: "The lifts have been finished for some time so I don't see why they can't just get them working and in use.
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"Sometimes I arrive early for my train and you see elderly people crossing the line with the help of staff. But the whole process takes a long time because they have to walk to the end of the platform to do it.
"If they could use the lifts it would also give them equal access to the other platform and take the hassle out of travelling because they wouldn't need to cross the line anymore."
The Access For All redevelopment project at Gloucester station, which includes the lifts, is costing Network Rail some £2million.
A Network Rail spokesman said: "There was a delay to the opening of the completed lifts at Gloucester as we were awaiting installation of a power upgrade for the station and also had a delay in getting the phone lines, required for the lifts, connected.
"The power upgrade has now been installed, together with the new phone lines. As soon as the new phone lines are live, ensuring that the emergency phone in the lifts is operational, we are expecting to move towards opening the lifts to the public."