Poor internet service costs Bath businesses £1.8m a day – survey
Businesses in Bath are losing a total of £1.8 million every day because of poor internet service, according to new research.
City-based internet service provider Gradwell questioned 300 small and medium-sized Bath businesses about the quality of their broadband connection.
Its findings showed that 72 per cent did not have a plan for coping with connection failure and that 26 per cent lost their broadband on average once a month.
Managing director Peter Gradwell said this translated into a £1.8 million loss every day.
He said: "We were really surprised by the survey results. Most respondents claimed that staff use broadband for more than three hours each day, for business critical tasks, yet few had a back-up plan.
"The Autumn Statement provided small businesses with welcome news that broadband is to be made available to more areas of the country, but as more businesses begin to use broadband they must take responsibility for ensuring that their connection is secure and reliable."
The news comes just after Bath and North East Somerset Council pledged to sign up to a national scheme to invest in faster, reliable broadband.
The £2.724 million fund aims to provide most homes and businesses across the area with superfast broadband by 2015, and the council will be contributing £475,000 of its own money.
Smaller businesses, particularly in rural areas, have long complained that their poor internet connection was holding them back at a time when they needed all the help they could get.
Gradwell is offering Bath-based small and medium-sized businesses a free IT health check, which can help tackle computer viruses, fractured landline phone connections or broadband speed problems until the end of February.







7 Comments
by MoeXXX
Friday, February 03 2012, 11:28PM
“In my company, whenever we lose the internet we immediately panic and pour money into the shredder.”
by rogerh3
Friday, February 03 2012, 2:03PM
“What's the evidence for a 'poor Internet service' anyway? 26% losing a connection once a month, cause unstated, proves what? And the B&NES plan is about rural broadband, not in Bath.”
by FidelCastro
Friday, February 03 2012, 1:39PM
“Agree with Kamerad. Funny how the story has come from Gradwell and he is offering the free IT Check, bit of sneeky advertising there. I would have thought most businesses have some sort of security contract which includes anti virus software. Fractured landline connections I would suggest they go back to their own provider, as if they let another company touch that providers wiring the customer could be charged further down the line for any problems, heard this happen to so many people. Also think bit of a sweeping statement saying they will tackle broadband speed problems, depends again on their provider and what they can provide, there are things that can be tweeked like adding filters etc but am sure they wont be able to increase the speed a lot.”
by Kamerad
Friday, February 03 2012, 1:25PM
“It's an advert disguised as a news story isn't it. Agree with other commenters - the figure they're quoting is whack.”
by BillShutters
Friday, February 03 2012, 1:12PM
“Tis true , it's a real pain when the email packs up at work. I have to get off my a**e walk across the office and speak face to face with the recipient ! Costing ££££££££££££££££££'s”
by reddam
Friday, February 03 2012, 12:55PM
“I guess it may have been an aeronautical calculation .......
....... just plucked out of thin air”
by rogerh3
Friday, February 03 2012, 12:23PM
“Managing director Peter Gradwell said this translated into a £1.8 million loss every day."
How?”