Shoppers underwhelmed by new M&S in Gloucester
UNDERWHELMED shoppers hoped for more after the fanfare of a new Marks & Spencer store for Gloucester.
When the retail giant left its Northgate and Southgate Street stores to fill the big gap left by the closure of Woolworth's, customers expected a better store.
But the honeymoon period is over for some shoppers, who say the Eastgate Street store is too cramped and is poorly laid out.
And they think M&S missed a trick by leaving Southgate Street because that store links internally to the former Woolworth's.
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M&S said the majority of the feedback has been "very positive".
The Citizen has received letters and e-mails on the issue, and shoppers approached by the paper were not impressed by the new store.
Ronnie Watkins, 72, from Lydney, said: "I think it's awful. It's all higgledy piggledy and not laid out properly."
Matt Sargeant, 31, from Cooper's Edge, said: "You can see a lot of people have stopped going in there because it's a lot quieter than it was in the first two weeks."
Cheryl Lawrence, 34, from Gloucester, said: "I'm not blown away by it."
Karen Miles, 39, a bus driver from Churchdown, said: "It's not as big as I thought it was going to be and it's hard to find things as they are all crammed in."
An M&S spokesman said: "We are sorry to hear that a small number of customers are disappointed with the new store as the majority of the feedback we have received has been very positive. Our new store has been designed with customers in mind, to be more inspiring, and to offer a wider range than ever before in Gloucester."