Gloucester Rugby chairman Tom Walkinshaw has reassured the club's supporters they will never again suffer a humiliation like they did against Cardiff in the EDF Cup final at Twickenham.

Speaking at a fans' forum at the club's Kingsholm base, Walkinshaw, along with new head coach Bryan Redpath, shareholder Martin St Quinton and chief executive Ken Nottage, outlined their plans.

At the event, chaired by Citizen editor Ian Mean, they said the roles at the top of the coaching structure would never again be confused with the positions of director of rugby and team manager – possibly to be appointed in the forthcoming months.

The club, Walkinshaw said, had learned the hard way by its failure to define the key positions following Gloucester's sixth place finish in the Guinness Premiership, which ultimately led to the departure of Dean Ryan.

Redpath told fans training would become more intense, with greater emphasis on the physical approach as he attempted to end the poor displays that plagued the club last season.

The squad had been cleansed of players not willing to put the team ahead of themselves and Walkinshaw and Redpath were confident of making the 2008/09 season the last campaign Gloucester failed to fulfil their potential.

Walkinshaw said: "The team was not struggling for relegation. It has been in the top three or four for the last few years and has fallen at the last hurdle.

"There were one or two who have not performed, but this is a squad capable of winning the league and if we can just unlock that last bit then we should be successful."

Look out for more from the fans' forum in The Citizen tomorrow