'We want to be better than the Brewery' Gloucester Quays restaurants' bid
ONE month on from the opening of two new restaurants at Gloucester Quays, business continues to boom.
Both Portivo Lounge and Ed’s Easy Diner have recommended life in the cityto any others thinking of following suit.
The new arrivals are the first in a string of news eateries at the Quays, looking to cash in on its burgeoning reputation and the imminent opening of the new Cineworld .
Steve Stallion, general manager of Portivo Lounge, said: “We’ve been received really well by the people of Gloucester. It’s been lovely. The diversity of the menu we have reflects the diversity of customers we have coming here.
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“Attention to detail has been key to our successful start.”
Steve said customers with well- behaved dogs have been allowed to bring them into the restaurant and this has led to a number of customers returning time and again because not many places allow it.
The only slight negative feedback Portivo Lounge has received is that they do not do table service, but Steve said: “You can’t please everyone. We do aim to exceed customer expectations and we do try to greet customers who come in within 20 seconds.”
Mr Stallion said he believes the new cinema will lead to increased revenue as there will soon be all the shopping, leisure and food facilities required for people or families to be able to enjoy a whole day at the Quays.
Staff at both businesses commented on the need to create a unique dining experience for their customers that makes them return again.
And judging by the amount of customers they have been serving up food and drink to, it’s working.
Helen Cox, manager of Ed’s Easy Diner, said: “The past month has gone really well since we opened. We’re still attracting a complete mixture of customers from families, older couples and young guys and girls coming here at the start of their night out.”
She added that when the cinema opens at the end of the year, she expects the diner to be even busier.
“We want to rival and better The Brewery in Cheltenham,” she said.
Neither seems to have been hit by the growing amount of competition for customers to choose from and said the variety of choice in the Quays now is what seems to be keeping them busy.
They will be joined soon by Zizzi and Chimichanga restaurants too.
Helen and Steve both expressed their passion and pride at being located in Gloucester and both said that they wished to be ambassadors for the city through their customer service and good food.